I recently upgraded my package. Received new Sim and activated it but my phone says the card has been rejected.
Best answer by andewhite
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Userlevel 8
+9
That’s unfortunate
Does the new SIM work in a different phone?
If not, then you’ll probably need to get a replacement SIM from iD.
You can get your replacement - for £5 - from Currys or Carphone Warehouse, or contact iD mobile using online chat at https://idmobile.co.uk/live-chat.
The iD agents work until 8pm on weekdays - anyway, good luck.
Userlevel 1
Hi,
I just spoke to someone on live chat.
A new sim card is being sent to me.
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