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sim saying no service

  • 4 November 2022
  • 9 replies
  • 228 views
Jenny Stanley
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Put my new sim in my new iPhone 14 purchased direct through apple and says no service? 

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Best answer by andewhite 4 November 2022, 15:47

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9 replies

andewhite
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Userlevel 8
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Does your new iD SIM card work another phone @Jenny Stanley? 

Jenny Stanley
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No I’ve tried it in my old iPhone and then the new one 

Jenny Stanley
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I’ve done all the things it says online like flight mode etc. it’s a brand new sim not an upgrade or anything 

andewhite
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Userlevel 8
Badge +9

Okay @Jenny Stanley, if the new iD SIM card doesn’t work in your old iPhone, nor in your new iPhone 14, then unfortunately you’ve probably got a faulty SIM card.

You can get a replacement SIM card directly from iD - use the iD Mobile online chat service at https://idmobile.co.uk/live-chat to ask for your replacement SIM.

Type “talk to a person” when using chat, so you get an iD agent - not the 24/7 chat bot.

Otherwise, get a replacement immediately from any Currys or Carphone Warehouse store but, they’ll charge £5 for this option.

Good luck @Jenny Stanley. 

Jenny Stanley
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Just my luck @andewhite ive tried clicking that link to chat but it doesn’t work for some reason. I’ll see if there’s any contact details on my emails

andewhite
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Userlevel 8
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Okay, you can also request one through the iD Mobile social media customer support team.

Get in-touch using facebook (via Messenger), or Twitter (by DM).

Good luck @Jenny Stanley. 

Jenny Stanley
Rank

@andewhite hey! So I got a new sim through today and it’s still not working! I’m absolutely baffled. A brand new phone from apple so not locked. I’ve checked the coverage checker and my area is fine. I’ve messaged them again on twitter but starting to thing it’s just not meant to be!

andewhite
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Userlevel 8
Badge +9

Okay @Jenny Stanley, now you’ve received your REPLACEMENT iD Mobile SIM card, it will need to be activated before you can use it. 

If you have a My iD Account online ( https://my.idmobile.co.uk ), you can activate your replacement iD SIM card from there.

The processes are explained in the “Activating your new SIM card” FAQ article.

Good luck @Jenny Stanley. 

Kash
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Userlevel 7
Badge +7

@Jenny Stanley

Please get back to us if you require any further assistance.

 

Kash

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