Question

someone has set up a fraudulent account in my name.

  • 25 January 2022
  • 2 replies
  • 34 views
P
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Someone has set a fraudulent account in my name. How to I contact you to get this cleared up

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Peggysue12,

Make sure you report this using the Action Fraud web site as you’ll need their case reference number.

You could try one of iD Mobile’s social media channels:

  1. Facebook
  2. twitter

I believe iD agents are available on both platforms 9am - 5pm most days.

Otherwise, you can wait for iD to respond here.

Anyway, hope you get this sorted - good luck.

Rory
Rank
Userlevel 5
Badge +6

Hi @Peggysue12, we’ll shortly send you a Private Message to your Community account so we can discuss this further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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