Hi, I've been trying to change my plan both on the app and website, but I keep getting this error message. I open the app, go to my account > change plan > then I select the recommended plan, and tick to confirm I've read the necessary information, but after I do that and confirm I want to change my plan, I just get the error message. The same happened when I tried on the website just now, after reading the advice on a 2 year old thread where someone else had a similar issue
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Would it be possible to please change my plan from your end?
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Thank you