Question

“Sorry your service does not allow access to this number”

  • 14 July 2023
  • 5 replies
  • 420 views
AuroraRaven13
Rank
Userlevel 1

Hi there 

Twice today on outbound calls I have had the automated message “sorry your service does not allow access to this number”. 
 

The outbound call was to a 3 number. First time it was immediate and cut off. I redialled and was on the call for approx 7 mins then the message played and cut the call off. 
 

I see this has been raised before and resolved but possibly a repeat issue?

Thanks,

This topic has been closed for comments

5 replies

J
Rank
Userlevel 2

I’ve just started getting the same thing today too.

Kash
Rank
Userlevel 7
Badge +7

Hi @AuroraRaven13,

Welcome to the Community!

Is it a number that’s included in your allowances?

Are your bills etc up to date and no outstanding amount on your account?

Are you able to use data, receive calls and send texts?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
AuroraRaven13
Rank
Userlevel 1

Hi Kash,

Yes it’s my husbands number I’ve been calling for the last 14 months since joining with no issues. 
 

No account or payment issues and no other issues except this one. 
 

Thanks,

Laura

Tom
Rank
Userlevel 7
Badge +4

Hi @jewelie 

 

Is it a number that’s included in your allowances?

Are your bills etc up to date and no outstanding amount on your account?

Are you able to use data, receive calls and send texts?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @AuroraRaven13 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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