Hi
I used a PAC to request porting my number from my Plusnet SIM to my new iD Mobile SIM, which happened today.
The good:
• Calls and texts from most networks (such as Three & Vodafone) go to my new iD Mobile SIM.
The problems:
• Unfortunately my Plusnet account and SIM are both still active.
• I've also just discovered that SMS texts (and maybe calls) from other Plusnet SIMs are going to my old Plusnet SIM. (Unfortunately, this means a family member has difficulty reaching me.)
• I called Plusnet (on the old Plusnet SIM) who said they'd do an immediate closure of my account and SIM, which hasn't worked.
I'm not sure whether the issue is on Plusnet's side or iD Mobile's side.
Please help!
PS I've done this usual things like rebooting, swapping the SIMs, making sure we're using SMS and not RCS (Android phones.)
Best answer by andewhite
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