Cancelled my SIM only pay monthly 1 month plan through the iD mobile app on 22/09/23, payed my final bill and it says I've got £0.00 outstanding balance yet I'm still getting charged by direct debit every month
Can a refund be arranged and my plan actually cancelled, thank you
+7
Hi
Welcome to the Community!
Was it just the one account that you had?
How did you cancel your contract and was the final bill amount the normal monthly amount?
Please let us know and we can PM you if required.
Kash
Yeah just the one, cancelled through the my account section on the iD app and the final bill was the normal amount.
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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