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Still waiting on old number being transferred

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ddlcook836
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@Nikhil P That would be great, hopefully I'll hear from them soon. 

Nikhil P
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Hi @ddlcook836,

Sorry to hear about issues you’re having switching your number to iD. 

I’ve reached out to support team, and they’ll be in contact shortly. Hopefully we’re able to get this resolved for your swiftly! 

@andewhite thanks for your help on this one. 

Thanks,

Nikhil

iD Community Manager
ddlcook836
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I've posted a reply @andewhite but its being viewed by moderators!

andewhite
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How frustrating @ddlcook836.

Did iD send you any emails or SMS messages about your number port?

If you gave iD your PAC before 17:30 last Weds, your number port should’ve completed the following day (Thurs last week).

If you gave iD your PAC after 17:30 last Weds, your number port should’ve completed on Friday (last week).

Do you still have your ‘old’ provider’s SIM? If yes, is it still active?

Sadly, I guess there’s a reason why iD are cheap and only provide online support - anyway, I hope you get it sorted.

 

ddlcook836
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@andewhite I haven't pointed this out but will go back on to live chat after work and put this info to them. Thanks for sending it over. They have been unhelpful when I've spoken with them previously so I'm not holding out much hope. 

andewhite
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What do the iD agents say when you point out iD’s failure to comply with the OFCOM timescales?

andewhite
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My PAC was used on Wednesday last week. Im still waiting for it to be transferred.

Yeah, that’s awful service from iD Mobile @ddlcook836.

The fastest way to get help with your PAC is to use the iD Live Chat service.

To speak to an iD agent, type “talk to a person” after getting connected to chat.

The iD customer service agents work 9am - 8pm weekdays (and 9am - 6pm weekends).

If iD online chat is bust, you can also get assistance by contacting iD privately via their facebook page or Twitter page.

ddlcook836
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My PAC was used on Wednesday last week. Im still waiting for it to be transferred. They can't give me any information on the live chat. I have spoken with 3 different agents and they've all told me the same thing. The technical Dept will look at it. Its so frustrating. 

andewhite
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Okay @ddlcook836, these are the iD Mobile porting timescales:

These timings are regulated by OFCOM, so all the UK mobile operators are supposed to comply.

The fastest way to get help with your PAC is to use the iD Live Chat service.

The iD customer service agents work 9am - 8pm weekdays (and 9am - 6pm weekends).

To speak to an iD agent, type “talk to a person” after getting connected to chat.

 

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