Solved

Still waiting on old number being transferred

Show first post
This topic has been closed for comments

34 replies

ddlcook836
Rank
Userlevel 1

My PAC was used on Wednesday last week. Im still waiting for it to be transferred. They can't give me any information on the live chat. I have spoken with 3 different agents and they've all told me the same thing. The technical Dept will look at it. Its so frustrating. 

andewhite
Rank
Userlevel 8
Badge +9

My PAC was used on Wednesday last week. Im still waiting for it to be transferred.

Yeah, that’s awful service from iD Mobile @ddlcook836.

The fastest way to get help with your PAC is to use the iD Live Chat service.

To speak to an iD agent, type “talk to a person” after getting connected to chat.

The iD customer service agents work 9am - 8pm weekdays (and 9am - 6pm weekends).

If iD online chat is bust, you can also get assistance by contacting iD privately via their facebook page or Twitter page.

andewhite
Rank
Userlevel 8
Badge +9

What do the iD agents say when you point out iD’s failure to comply with the OFCOM timescales?

ddlcook836
Rank
Userlevel 1

@andewhite I haven't pointed this out but will go back on to live chat after work and put this info to them. Thanks for sending it over. They have been unhelpful when I've spoken with them previously so I'm not holding out much hope. 

andewhite
Rank
Userlevel 8
Badge +9

How frustrating @ddlcook836.

Did iD send you any emails or SMS messages about your number port?

If you gave iD your PAC before 17:30 last Weds, your number port should’ve completed the following day (Thurs last week).

If you gave iD your PAC after 17:30 last Weds, your number port should’ve completed on Friday (last week).

Do you still have your ‘old’ provider’s SIM? If yes, is it still active?

Sadly, I guess there’s a reason why iD are cheap and only provide online support - anyway, I hope you get it sorted.

 

ddlcook836
Rank
Userlevel 1

I've posted a reply @andewhite but its being viewed by moderators!

ddlcook836
Rank
Userlevel 1

@Nikhil P That would be great, hopefully I'll hear from them soon. 

andewhite
Rank
Userlevel 8
Badge +9

@Nikhil P That would be great, hopefully I'll hear from them soon. 

🤞

Kash
Rank
Userlevel 7
Badge +7

Hi @ddlcook836,

We are sorry to hear that the port hasn’t been completed as of yet and we will need to take a look into this for you.

We’ve sent you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Regards,

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?