Stop direct debit

Hi @Dora Allsopp, 

Welcome to the iD Community! 

You can find the answer on this Help Hub article. It’s the 8th FAQ on the list. 

Please note, that if payment is not made by your payment date, your services may be restricted, but even if you don’t have an active Direct Debit, you can still pay via the app or by calling 7777 from your iD Mobile phone. 

Hope this helps :) 

Thanks,

Nikhil