Hi,
I’ve been a customer for a while - recently my sim was lost by a family member - I’m not able to log in as I can’t receive a 2fa code and I’m not able to call or chat (which doesn’t work) - has been an extremely frustrating experience - I just want a sim for a service I’ve been paying for 2 months for!
Best answer by andewhite
View originalI've been having the exact same problem with the chat. It doesn't work on any device I use!
Terrible service!
I think the problem is a plugin / strict browser settings. If you’re blocking tracking cookies or using plugins like privacy badger / disconnect etc I don’t think the chat widget loads… It didn’t work for me on my iPhone, iPad, Macbook! I found the facebook messenger route to be very good - but obviously an issue if you don’t use facebook!
Technically, I think a bug should be raised for the issue for the ID mobile tech team - they should be able to detect any blocked third party calls or libraries and give a user a helpful prompt instead of things just not “appearing” - clearly this only affects a small % of users but I think think it is an issue that can be handled via the engineering team.
+9
+9
And for £5, you can buy a replacement SIM in-store from your nearest Currys.
+9
Yeah
I’ve got an iPhone (running iOS 15.5) and use iD’s online chat in Safari - no issues.
Did you try using Firefox on your MacBook Pro?
Anyway, glad you’ve got things sorted.
Thanks
I reactivated my Facebook account and got help through messenger.
The live chat doesn’t work for me on iPhone, (chrome or safari) nor on my MacBook Pro (Chrome or Safari) - I tried different browsers incase it was a extension issue but it just never loaded! (wonder if it’s geolocation locked).
Either way - shouldn’t the fb messenger + twitter ‘channels’ be better advertised for customers on the main website? If I hadn’t have signed up and asked here, I would have just cancelled and moved to another provider due to my poor experience!
I've been having the exact same problem with the chat. It doesn't work on any device I use!
Terrible service!
+9
I've been having the exact same problem with the chat. It doesn't work on any device I use!
Terrible service!
You can also chat privately with iD Mobile using facebook or Twitter.
FYI, I’ve just tried their online live chat, which seems to work okay.
The chat is 100% not working on phone or laptop for me. I have tried different browsers too.
I have sent a message via Facebook.
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