Question

subscription fee has increased

  • 7 December 2023
  • 1 reply
  • 9 views

Userlevel 1

My subscription has been increased to £28.50 for the past three months. However, my subscription plan was for £9.00 per month. This, would you please refund me the differences and keep my subscription plan at £6.00 or less. Nevertheless, I was offered a discounted rate at o2 for £6.00 per month with 5GB. Let me know if you can match the offer. Thank you!


1 reply

Userlevel 7
Badge +7

Hi @Rymaelkhuja,

Welcome to the Community!

Have you purchased any add-ons that may have increase the bill amount?

I would advise that you check your bill for a full breakdown of the charges.

If you wish to change your plan you can take a look at your plan change options via your account.

 

Kash

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