I’m having trouble transferring my old number over to my new ID account. I’ve tried several times to submit PAC and other information and the app and website continually says there’s a problem. Please help 🙏
Hi
Welcome to the Community!
In most cases the transaction number is incorrect as it can often be mistaken for the order number.
However I hope that you managed to get the transfer complete with our Live Chat Team.
If you still require assistance you can get back to us here.
Kash
Speak to a live chat agent and provide them with the number you want to port over and the PAC.
https://idmobile.co.uk/live-chat
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