Question

Switch to ID - PAC error issue

  • 5 July 2023
  • 7 replies
  • 76 views
F
Rank

When trying to set up a PAC code switch I keep getting the following error message:

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”

I have searched forum and tried a few suggested fixes such as capitals for the surname but still same issue.

Please can you advise how to fix?

This topic has been closed for comments

7 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @fnewbie2099 

 

Have you already given us your PAC code at checkout?

 

If so you won’t need to submit it again, if you haven’t please let us know so we can get in touch.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank
Userlevel 1

I am having the same problem now

Kash
Rank
Userlevel 7
Badge +7

Hi @David Gregson,

We are sorry to hear that.

Can you please confirm that the transaction number you are entering starts with a 4?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
F
Rank

No I have not given it already at the checkout

Please let me know next steps?

andewhite
Rank
Userlevel 8
Badge +9

No I have not given it already at the checkout

Please let me know next steps?

Okay @fnewbie2099, if I was in your position, I’d try contacting iD customer service privately by using Facebook Messenger, or sending a Twitter DM. 

The support teams work until 8pm weekdays.

D
Rank
Userlevel 1

The problem continued on my computer so I tried on my tablet and everything worked OK 

Mohammed
Rank
Userlevel 7
Badge +10

The problem continued on my computer so I tried on my tablet and everything worked OK 

Glad to hear it worked on the tablet.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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