I had joined id mobile on the 14th Jan and through no choice was informed that my switch date would be the 29th Jan .
I'D website states that switching can be done in 48 hours!!!
After messaging ID they kindly agreed to bringing the switch date forward to the 23rd. This still has not happened.
I am stuck with not being able to use banking apps and work apps that require 2 factor authentication.
And have had contact now with 6 different members of staff who constantly ask me the same thing I'd details which is on my trail of messages.
Up to now which is almost 2 weeks later my old number still has not been switched across.
Please help