Solved

Switching to iD from Three

  • 29 January 2024
  • 5 replies
  • 233 views
S
Rank
Userlevel 1

First of all, I haven't been able to switch my number to iD for the last 5 days as I get a message saying the code will expire too soon. I've just tried to get a new PAC code from Three and they've told me anyway that I can't switch from Three to iD as they use the same network and won't give me a PAC until the old one expires anyway.

 

Nowhere during the order process was this mentioned but I see other people have successfully switched

 I'm about to initiate a phone return if this isn't possible as I was not told this.

Can anyone confirm this I correct?

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Best answer by andewhite 29 January 2024, 13:18

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

Hey @Smuggler, you can switch to iD from Three UK - not sure why Three say you can’t. 

A PAC is valid for 30-days. When does you PAC expire, @Smuggler? 

You can also submit a PAC via the iD online Live Chat service at https://idmobile.co.uk/live-chat. 

🤞

  

S
Rank
Userlevel 1

Hi andewhite,

Thanks for this, I'm not sure why they said it but I told a luve chat operator from iD and they did not disagree.

The code expires on 31/1/2024 but I've been trying since 26th to swap.

Maybe I will try live chat again, thanks.

andewhite
Rank
Userlevel 8
Badge +9

It appears if your switch is due to complete within 4-5 days of the PAC expiry date, the online iD switching form can reject the PAC. Not sure why iD do this, @Smuggler. 

If you submitted your PAC before 17:30 today, the switch to iD should to be completed on 30-Jan-2024 (tomorrow). 

 

 

S
Rank
Userlevel 1

andewhite, I have just had live chat process and confirm, all going through, thanks for your help. Not sure what all the misinformation was about, so frustrating!

Kash
Rank
Userlevel 7
Badge +7

Hi @Smuggler,

Glad to hear that it is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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