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Text message to a specific number gets 'Failed' message

  • 16 January 2021
  • 5 replies
  • 95 views
steveTu2
Rank

I can text to other mobiles fine, but for one number I get a failed message (Couldn’t send message) that fails on retry. Any ideas as to what the problem may be? The phone number is fine and belongs to O2

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Best answer by Michelle 20 January 2021, 11:02

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5 replies

Mohsin
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Userlevel 6
Badge +4

Hi @steveTu2 

We are sorry to hear you are unable to send messages to only one number which belongs to O2. We can confirm there was an unplanned outage on 16/01/21 which had caused SMS not to send. The issue has now been resolved now. Are you still having this issue?

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
steveTu2
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Fine this morning. Do you have a web page anywhere that then says which services aren’t working? It would save a bit of hassle.

Michelle
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Userlevel 5
Badge +8

Hi @steveTu2 

 

We are pleased everything is back to normal.

We do try and update our customers if there are any ongoing issues with service. 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
steveTu2
Rank

How do you update the customers with the issues?

Mohsin
Rank
Userlevel 6
Badge +4

Hi @steveTu2 

Any reported issues are updated on our website below: 

https://www.idmobile.co.uk/help-and-advice/coverage

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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