I can text to other mobiles fine, but for one number I get a failed message (Couldn’t send message) that fails on retry. Any ideas as to what the problem may be? The phone number is fine and belongs to O2
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Text message to a specific number gets 'Failed' message
Best answer by Michelle
Hi
We are pleased everything is back to normal.
We do try and update our customers if there are any ongoing issues with service.
This topic has been closed for replies.
Hi
We are sorry to hear you are unable to send messages to only one number which belongs to O2. We can confirm there was an unplanned outage on 16/01/21 which had caused SMS not to send. The issue has now been resolved now. Are you still having this issue?
-Mohsin
Fine this morning. Do you have a web page anywhere that then says which services aren’t working? It would save a bit of hassle.
Hi
We are pleased everything is back to normal.
We do try and update our customers if there are any ongoing issues with service.
How do you update the customers with the issues?
Hi
Any reported issues are updated on our website below:
https://www.idmobile.co.uk/help-and-advice/coverage
-Mohsin
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