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text message wont send

  • 23 April 2024
  • 8 replies
  • 53 views
Danielle Magee
Rank

I have added a new contact and have tried to text message them but the message is failing to send. How do I fix this?

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Best answer by Lauren 27 April 2024, 10:56

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8 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Danielle Magee, is it only the NEW contact you can’t text - can you text your other contacts?

 

Danielle Magee
Rank

Yes it's a new contact, I can text the old contacts.

andewhite
Rank
Userlevel 8
Badge +9

Okay, thanks @Danielle Magee. 

If you can text all your contacts, except the just added contact, perhaps some contact details are incorrect. 

What happens if you don’t use the information from contacts, but enter the mobile number directly when you compose the text message? 

Danielle Magee
Rank

Hi, I've checked the number and text it from a friends phone, it's correct. I have tried just entering the number and it's the same thing, coming up as failed. 

andewhite
Rank
Userlevel 8
Badge +9

Is it a UK mobile number, @Danielle Magee? 

If yes, then it’s possible iD Mobile might consider it’s a non-standard mobile number, which wouldn’t be included in your text allowance.

 

Danielle Magee
Rank

It's a standard UK number.

 

andewhite
Rank
Userlevel 8
Badge +9

It's a standard UK number.

 

Have you looked at the list of mobile numbers, which iD Mobile classify as being non-standard, @Danielle Magee?

Check at https://media.secure-mobiles.com/idmobile/documents/non-standard-07-numbers-v2.pdf.

 

Lauren
Rank
Userlevel 4
Badge

Hi @Danielle Magee, welcome to the community!

There could be a few reasons for this issue. If you’ve just transferred a number over to iD, your number may not be reflecting correctly in your settings and instead be showing the temporary iD number. This can stop people from sending and/or receiving texts on occasion. 

It may also be worthwhile checking what network the recipient is on in case there’s a number routing issue, or asking them if they’ve had issues with receiving texts from other people in the past.

If you still need assistance with this, just let us know and we’ll be happy to send you a PM to investigate further.

-Lauren

 

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