Question

too many direct debits being taken

  • 23 February 2023
  • 1 reply
  • 32 views
M
Rank

I have 2 id mobile sims that I and my son use. Recently checked my direct debits and see that there are 3 debits going out rather than 2.

Please would you let me know how I can check which 2 correspond to the active sims, and then cancel the third.

I'd also like to see about getting a refund for the third DD, as I'm not sure how it has ended up being activated.

Thanks.

 

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1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Misterphil,

Welcome to the Community!

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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