Question

top cashback declined

Dawn Stebbings
Rank

I signed up for 24 month contract 28 oct 20 and part of reason was to get cashback. I see that £100 and £20 were declined how can I speak to a person to get this paid? Thanks 

This topic has been closed for comments

3 replies

andewhite
Rank
Userlevel 8
Badge +9

It’s 100% online help & support with iD Mobile - there’s no telephone support.

Ask one of the iD agents about this using the Live Chat service. 

The online chat team are available 9am - 8pm weekdays, and 9am - 6pm weekends & bank holidays.

Good luck.

WelshPaul
Rank
Userlevel 8
Badge +6

I signed up for 24 month contract 28 oct 20 and part of reason was to get cashback. I see that £100 and £20 were declined how can I speak to a person to get this paid? Thanks 

What was the reason Top Cashback gave you for declining your claim?

https://www.topcashback.com/help/my-transaction-has-been-declined/

Rory
Rank
Userlevel 5
Badge +6

Hi @Dawn Stebbings, this isn’t something we’d be able to help with and you’ll need to query it with Top Cashback. There will have been a reason for not being accepted. For example, if you used a voucher code on the order, this can sometimes invalidate your claim. On top of this, please see the most recent T&Cs below:

  • What will stop me getting cashback?

    • Cashback is not valid on Pay As You Go purchases.
    • Cashback is not valid on Upgrade purchases.
    • Customer must ensure contract is not cancelled in the opening 90 days to be eligible for cashback.

    • Using a promotional deal that is not listed on iD Mobile website or linked via TopCashback.

  • What else is essential?

    • There is no cashback on any other categories (including SIM Only, Handset Only, Tablets and MiFi) unless stated otherwise.
    • Purchases must be completed immediately and fully online.
    • This merchant calculates cashback excluding VAT, delivery and any other charges.

This is in addition the site’s general Terms & Conditions.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?