i purchased a new samsung galaxy flip 5 from id mobile at the begining of january and applied for the trade in but never received the trade in pack my old phone is only valued at £12 but i also claimed the extra £100 and filled in the online form.
Ive contacted id mobile via TradeUpHelp@dixonscarphone.com. and they adviced me to put in a new trade in request, but will they still honour the £100 additional promotional offer a month later
+7
Hi
Welcome to the Community!
Did you manage to process the trade-in again?
If you require any assistance, please let us know.
Kash
I sent off fo new trade in pack 5 days ago but nothing yet just hoping when it comes they will still honour the promo bonus
+7
Hi
Welcome to the Community!
Have you checked the tracking to see if it has been delivered?
If it’s been delivered for over 72 hours I would advise emailing the team.
Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk
Kash
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