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Tried to pay my bill with two different debit cards. Both rejected.

  • 14 April 2023
  • 3 replies
  • 97 views
Milesmuso
Rank

Hi. My bill is overdue. I have tried to pay it through the app using two different debit cards from two different bank accounts (both have enough funds to meet the payment amount). Both cards were rejected. I want to pay my bill - what can I do now. 

 

Please note: I work on a cruise ship and we're currently in Asia, heading to Egypt. I cannot make a phone call to the customer services number. I repeat - I CANNOT MAKE A PHONE CALL to the customer services number. 

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Best answer by Milesmuso 14 April 2023, 19:39

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3 replies

Milesmuso
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Just to confirm: please don't ask me to contact customer services or any payment phone number. I cannot use my phone to make any phone calls, as I do not have a sim card that works in Asia.

 

I am happy to make a bank transfer, but I have no details of how to do that. 

Milesmuso
Rank

OK, I managed to pay using a Virtual card (from Monzo) rather than my actual physical card. Go figure! 

Kash
Rank
Userlevel 7
Badge +7

Hi @Milesmuso,

Welcome to the Community!

Sorry for the issues that you had with the payment.

It seems like your issue is resolved but if you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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