On app ask for phone number when I put in my number which I have transferred to ID mobile the app does not recognise it and if I put the number I got with my sim card that doesn't work either.
Best answer by Noggy
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Keep putting my number in app to get a code the app keeps saying its sent code to my number but haven't received it
Userlevel 8
+9
Have you submitted a successful registration to iD for an iD My Account online?
If you have been registered, you won’t be able to sign-in to the iD app.
Yes have registered on the sight although it takes me many times as it keeps telling me it's not right,if I wasn't signed I wouldn't be able to comment on here. The app site recognises my log in details but when it say it will sms me a code to compleat my signing in the sms never arrives and zinfandel get no further.
Userlevel 8
+9
Okay
It simply never arrived in-time - on one occasion it took 10 hours to reach me. I think the code is only valid for 15 minutes, so getting it 10 hours later wasn’t helpful.
I kept trying to register a couple times each day for a few days, and eventually the SMS arrived in-time to finish registering for my iD My Account.
I’m sure we’ll not be the last people to experience this problem - anyway, good luck!
Have just managed to get 2 codes so hope now I can get on the app. My husband had no problems last year when he joined id that was why I changed providers. Will keep my fingers crossed when I go to the app.Thanks
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