Question

Trying to cancel payments and receive refund.

  • 4 December 2023
  • 2 replies
  • 15 views
M
Rank

I have been trying to cancel the payments to an account which ID Mobile have informed they closed over six months ago. I have spoken to a livechat assistant, and due to the fact my email address is no longer recognised (because ID Mobile closed the account), they informed me to send some information for verification to documents@idmobile.com however this email address does not appear to work. What can I do about this?

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you tried the iD social media channels for support @MarcAGoodwin? 

You can contact iD customer services privately by using Facebook Messenger, or X (Twitter) DM. 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @MarcAGoodwin,

Welcome to the Community!

Just checking if you managed to get some assistance with this?

If you require further assistance, please let us know here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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