Question

Unable to access My Account

  • 2 October 2023
  • 1 reply
  • 42 views
O
Rank

I recently started a new contract with iD mobile. I held a previous account, but did not upgrade - this was a completely new contract. I ran into the issue of not being able to register with the same email address. Ever since, I have been unable to access my account. When I attempt to register, I am met with the error shown below after entering my number, surname and year of birth.

I can’t even get as far as entering a security code or setting up login details. I’ve previous contacted iD customer services directly, but they didn’t fix the issue and I haven’t heard anything since.

 

As a result, I am effectively unable to manage my account, view bills etc.

 

Any help or advice much appreciated!

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1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @ollien 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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