Question

Unable to call international numbers

Nousername
Rank

Hello, 

I can't call international numbers even though the codes are correct, everything has been enabled in my account settings and I've even increased the "fee cap".

 

Can anyone help please?

 

Thank you! 

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7 replies

Mohammed
Rank
Userlevel 7
Badge +10

Are you using the correct dialling code?

It should be +371

For UK it’s +44 so an example number like this 07123456789 becomes +447123456789

Mohammed

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Nousername
Rank

@Tom calling Latvia. Have tried a higher cap. Yes, they can call me

Tom
Rank
Userlevel 7
Badge +4

Hi @Nousername 

 

An outbound call should work with everything enabled and the bill cap being set above £0, what country is it you’re trying to call?

 

Have you tried a higher bill cap? Are they able to call you?

 

Tom

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Nousername
Rank

@andewhite thanks! 

andewhite
Rank
Userlevel 8
Badge +9

Indeed, you’d have thought so @Nousername. 
I’m not with iD, so I’m not privy to the algorithms iD Mobile use with their charging and billing systems.
It’s possible iD have got an odd method of determining whether or not you can place an international call.

Good luck @Nousername. 

Nousername
Rank

@andewhite I increased the cap to £5

Surely that's enough to start a call? 

andewhite
Rank
Userlevel 8
Badge +9

Is you iD account’s bill cap high enough for the international number you’re trying to call @Nousername?

For iD’s charges, see https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges.

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