Hi,
I recently wanted to increase my data by changing plan. I didn't realise you could do that through the app, so I gave it a go. Turns out that unlimited data is only 50p more expensive than my current plan, so I tried to confirm the plan change. Every time I've tried (on both the site and app), I'm given a generic error. So I tried to contact ID Mobile support. They said I have no plans to change to, even though I meet all of the eligibility criteria. Both agents I contacted gave different reasons. One said wait another 30 days, another said my contract is too close to its end. Neither are mentioned in ID's documentation. Some key facts:
- I've been on a contract since 2021
- The plan I am upgrading to is more expensive than my current one
- I have tried through both the website and app
- Support have referred me to complaints as they cannot adjust my plan on their end
Any help or advice would be greatly appreciated!
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