Unable to enter account number to record referral - link broken

  • 27 February 2023
  • 4 replies
  • 24 views
Louise Pimm
Rank

I was referred by a friend and received the email before everything was set up telling me I’d need to click on a link and enter my account number.

Now I’ve got an account number, I’ve clicked the link and it’s broken - showing the following error message:

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 10498534594376256665

I can’t find a live chat or support email anywhere - hoping someone from ID can send a new link?

Thanks….

This topic has been closed for comments

4 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Louise Pimm,

Welcome to the Community!

I have come across this issue in the past and it should work if you copy the link in a Google Chrome incognito tab.

If you still have issues, please let us know.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Louise Pimm
Rank

Hi, I don’t have Google Chrome - I’m using an Apple phone. Is there any other way? 

andewhite
Rank
Userlevel 8
Badge +9

Hi, I don’t have Google Chrome - I’m using an Apple phone. Is there any other way? 

Open a private window in Safari on your iPhone, then enter the referral link from your email.

Good luck @Louise Pimm.

Tom
Rank
Userlevel 7
Badge +4

Hi @Louise Pimm 

 

Have you tried the above from @andewhite?

 

You’ll be able to download other browsers such as Google Chrome via the App Store.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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