Question

Unable to log in to ID mobile account

  • 15 February 2022
  • 2 replies
  • 749 views
levineg1978
Rank
Userlevel 1

I am having a great deal of difficulty signing into my ID mobile account through my browser and the App on my phone.

I have tried on a computer and having the same problem.

I have done password reset and this hasn’t worked.

I enter my username and password - the page hangs for ages and then goes back to the log in screen.

This is nothing to do with using the wrong password. If you attempt log in with incorrect credentials you get that error message

I am logging in with correct username and password - hangs for a while and back to log in screen.

Please can you help.

my email address is [edit]

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2 replies

levineg1978
Rank
Userlevel 1

Yes - I know my password

Yes - I did a “forget password” and tried new one

Yes - My username is correct

Yes - I have updated to the latest version app

Yes - I have the latest version of my browser (Edge)

Yes - I tried different browsers - Firefox and Chrome

 

Rory
Rank
Userlevel 5
Badge +6

 

Hi @levineg1978 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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