Solved

Unable to make a Upgrade

  • 24 April 2024
  • 2 replies
  • 46 views
Alan Simpson
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I have received an email stating that I can upgrade due to my contract coming to an end, however the both of the Upgrade buttons on the Website fails to work, plus Live Chat never loads.

Tested on multiple browsers and same issue.

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Best answer by Lauren 27 April 2024, 12:51

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Alan Simpson, problems with Live Chat can sometimes be fixed by the following: 

  • Allowing popup windows in your web browser
  • Using an incognito / private window in your web browser
  • Using a different web browser

Otherwise, try speaking to the iD sales team about your upgrade options.
Contact the sales team on 020 7139 1397.

 

Lauren
Rank
Userlevel 4
Badge

Hi @Alan Simpson, we’re aware of ongoing intermittent issues with the app, many apologies about that. It may be worth checking your software is up to date, trying the web service or uninstalling/reinstalling. 

If this still isn’t working for you, it may be worth contacting our sales team to discuss your options. Their number is 0207 1391 397.

-Lauren

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