This appears to have been an issue on the threads before relating to 3 Three mobile services.
However, as I am paying yourselves for these services on an ID Mobile Sim card, I need some assistance. Your live chat links do not even work and calling you is either costly or takes far too long and I cannot even make calls (even calling 7777 fails to ring out/connect).
In the past month, my phone data has completely stopped working, cannot make/receive calls, send or receive texts, browse internet etc on mobile data. I have put this SIM in another unlocked phone and I get the same results. So it is not the handset. I can put in my friends SIM from another provider and use it just fine when testing.
I have checked my account online and I have a bundle active right now with unlimited mins/texts and 4GB of data which is mostly unused (As I cannot even use it due to this issue). This is due to renew next month but I am considering leaving as this is a huge inconvenience to my work and socials.
When I try to make calls I get a message saying I cannot make calls as I have reached my capped limit. This is not the case according to your own website when checking my info. So right now I am paying for something I cannot use. I need this resolving ASAP. Any takers?