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Unable to register

  • 3 August 2023
  • 4 replies
  • 76 views
C
Rank

I am unable to register on the iD mobile app, with an error message coming up “Your ID Mobile number was not recognised. Please enter your active iD Mobile phone number.” My old number has been ported across from my old network to my new iD Mobile SIM and is operational, but the app is not recognising my number.

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Best answer by andewhite 3 August 2023, 10:00

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4 replies

andewhite
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Userlevel 8
Badge +9

Okay @cagsy, it’s possible the iD online systems haven’t caught up with the fact your number transfer was completed recently.

What date was the transfer completed?

You could ask iD support directly using online iD live chat, Facebook Messenger, or Twitter DM.

The agents work until 8pm on weekdays.

C
Rank

Thanks, I joined yesterday and still can't register today. How do I access the live chat if I'm not registered and what's their user name in Messenger please? 

andewhite
Rank
Userlevel 8
Badge +9

It can take 24-48 hours for iD Mobile systems to properly synchronise, and recognise that your iD account is now using the number you wanted to keep. 
🤞

Kash
Rank
Userlevel 7
Badge +7

Hi @cagsy,

Welcome to the Community!

We hope that this is resolved but if you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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