Hello
i am unable to register my account and therefore get access to the app.
I have been a member before which might be confusing the system.
please can you reset my account and allow me to create a new account for my new sim
Thanks
Hello
i am unable to register my account and therefore get access to the app.
I have been a member before which might be confusing the system.
please can you reset my account and allow me to create a new account for my new sim
Thanks
Hello,
I have the same problem. It seems that I can neither delete/modify the old iD account, since I can’t access it any longer (but why not?), nor register from scratch my new iD SIM card with the same email.
But I don’t want to create a new email account just for this!
It’s truly idiotic, I can’t believe there is no solution? Surely iD can delete the old/unused account?
Any advice very welcome.
Hi
However, we are aware that this is a pain point for customers, so we’re looking at releasing an updated version of the app later this year that should tackle the issue.
-Lauren
Hello,
I have the same problem. It seems that I can neither delete/modify the old iD account, since I can’t access it any longer (but why not?), nor register from scratch my new iD SIM card with the same email.
But I don’t want to create a new email account just for this!
It’s truly idiotic, I can’t believe there is no solution? Surely iD can delete the old/unused account?
Any advice very welcome.
Unfortunately this seems to be a limitation of the IT systems used by iD,
Each network connection has its own iD account, which requires a unique username (email address). Apparently old accounts cannot be deleted or have their username changed.
If you have a Gmail account, then you can easily create aliases for the mailbox. If not, you’ll need another email address for your latest iD network connection.
Hello,
I have the same problem. It seems that I can neither delete/modify the old iD account, since I can’t access it any longer (but why not?), nor register from scratch my new iD SIM card with the same email.
But I don’t want to create a new email account just for this!
It’s truly idiotic, I can’t believe there is no solution? Surely iD can delete the old/unused account?
Any advice very welcome.
Hi
If you have any other queries, please let us know.
If you’ve created an iD account before
To register for another iD online account, to use with your new connection, you must use a different username (email address) for the new account.
Got a screenshot of error message/s you’re getting trying to create a new account?
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