Hello
i am unable to register my account and therefore get access to the app.
I have been a member before which might be confusing the system.
please can you reset my account and allow me to create a new account for my new sim
Thanks
Hello
i am unable to register my account and therefore get access to the app.
I have been a member before which might be confusing the system.
please can you reset my account and allow me to create a new account for my new sim
Thanks
If you’ve created an iD account before
To register for another iD online account, to use with your new connection, you must use a different username (email address) for the new account.
Got a screenshot of error message/s you’re getting trying to create a new account?
Hi
If you have any other queries, please let us know.
Hello,
I have the same problem. It seems that I can neither delete/modify the old iD account, since I can’t access it any longer (but why not?), nor register from scratch my new iD SIM card with the same email.
But I don’t want to create a new email account just for this!
It’s truly idiotic, I can’t believe there is no solution? Surely iD can delete the old/unused account?
Any advice very welcome.
Hello,
I have the same problem. It seems that I can neither delete/modify the old iD account, since I can’t access it any longer (but why not?), nor register from scratch my new iD SIM card with the same email.
But I don’t want to create a new email account just for this!
It’s truly idiotic, I can’t believe there is no solution? Surely iD can delete the old/unused account?
Any advice very welcome.
Unfortunately this seems to be a limitation of the IT systems used by iD,
Each network connection has its own iD account, which requires a unique username (email address). Apparently old accounts cannot be deleted or have their username changed.
If you have a Gmail account, then you can easily create aliases for the mailbox. If not, you’ll need another email address for your latest iD network connection.
Hello,
I have the same problem. It seems that I can neither delete/modify the old iD account, since I can’t access it any longer (but why not?), nor register from scratch my new iD SIM card with the same email.
But I don’t want to create a new email account just for this!
It’s truly idiotic, I can’t believe there is no solution? Surely iD can delete the old/unused account?
Any advice very welcome.
Hi
However, we are aware that this is a pain point for customers, so we’re looking at releasing an updated version of the app later this year that should tackle the issue.
-Lauren
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.