unable to register as my email already in use

  • 29 January 2024
  • 3 replies
  • 25 views
A
Rank

I am unable to register as it's saying my emails already is in use? I had an id mobile SIM years ago. if my email is attached to the old id mobile account I had years ago, how do I update it so it relates to my new id SIM? Thanks.

3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Ame,

Welcome to the Community!

If your email address has been used to register an account in the past it can’t be used again. 

You’ll need to register a new account with a different email address.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

 I don't have an alternative email and don't want to have to create one just for ID mobile. What a shame it couldn't be resolved without a new email.

Kash
Rank
Userlevel 7
Badge +7

Hi @Ame,

Unfortunately this would be the only option at this moment.

Sorry for any inconvenience caused.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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