My son has had an monthly pay acccount for 6 months ( I pay the account). He is tryhing to register with the mobile app but the details are wrong .
Please help.
My son has had an monthly pay acccount for 6 months ( I pay the account). He is tryhing to register with the mobile app but the details are wrong .
Please help.
Hi
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The details used to register would be the details of the account holder, have you tried those?
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Tom
Yes I have as I remember them but they are wrong. How do I either find out what they are or get them changed.
Hi
Have you definately not registered previously?
If you have you can follow the forgotten username link below:
https://my.idmobile.co.uk/ja/web/cpw/forgot-username/
You’ll need to enter the Name, Date of birth and the mobile number of the persons name that was used when ordering.
If you have any issues, please let us know.
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Kash
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