Question

unable to register on id mobile app as details wrong

  • 5 July 2023
  • 3 replies
  • 41 views
D
Rank

My son has had an monthly pay acccount for 6 months ( I pay the account). He is tryhing to register with the mobile app but the details are wrong .

Please help.

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3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Daniel Doran 

 

The details used to register would be the details of the account holder, have you tried those?

 

Tom

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D
Rank

Yes I have as I remember them but they are wrong. How do I either find out what they are or get them changed.

Kash
Rank
Userlevel 7
Badge +7

Hi @Daniel Doran,

Have you definately not registered previously?

If you have you can follow the forgotten username link below:

https://my.idmobile.co.uk/ja/web/cpw/forgot-username/

You’ll need to enter the Name, Date of birth and the mobile number of the persons name that was used when ordering.

If you have any issues, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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