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unable to send premium rate texts

  • 21 December 2022
  • 5 replies
  • 293 views
Melanie Bear Lombardi
Rank
Userlevel 1

Why cant I send a text to a compition number? I have premium rate texts active on my account and on my phone settings. Live chat not available

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Best answer by Melanie Bear Lombardi 21 December 2022, 23:25

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you set your account’s bill cap high enough @Melanie Bear Lombardi?

  

Melanie Bear Lombardi
Rank
Userlevel 1

My cap was zero, I have just set it to £5

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Melanie Bear Lombardi,

That should allow the text to send now.

Let us know if you still need help.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Melanie Bear Lombardi
Rank
Userlevel 1

Yes, that worked- thank you 😊 

Mohammed
Rank
Userlevel 7
Badge +10

Yes, that worked- thank you 😊 

Thanks for confirming that @Melanie Bear Lombardi  😀

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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