Question

unacceptable network coverage

  • 29 February 2024
  • 2 replies
  • 29 views
Steve Berry
Rank

Impossible to use ID Mobile with navigation apps as coverage in UK is so patchy. When compared to my previous contracts with O2 and EE coverage is unreliable, may need to break contract and leave

2 replies

WelshPaul
Rank
Userlevel 8
Badge +6

If you’re unhappy with coverage then take advantage of the cooling off period and cancel the contract. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Steve Berry,

Welcome to the Community!

If you are within the cooling off period and do not see any improvement in your signal you can return the contract.

However it may be worth checking the coverage and network status in your area via the link below:

https://www.idmobile.co.uk/help-and-advice/coverage

If need any further information or help with returning, please let us know.


Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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