Hello, my 11 year old autistic daughter accidentally requested £28.50 worth of add-ons last night which I now need to request removal of please as they’re unwanted.
Best answer by Geluk
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unwanted add-ons
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Userlevel 4
+1
Use CHAT for such requests.
I did but your live bots didn’t understand.
Can I have a badge for patience please, as you need a load of patience to negotiate yourself around the id mobile website if you need customer support.
Userlevel 7
+4
Hi
Unfortunately bundles that have been added on to an account are activated immediately and as they are usable instantly we wouldn’t be able to remove or refund them, sorry about this.
Tom
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