Updated SIM plan is not showing in My Account

That is terrific. Can see I have to close the plan but available options do not include what I have bought as an upgrade. I was sent a new SIM but understand I do not need to use it…

Thanks again

N

Sounds like you’ve purchased a new connection to the iD network, with your new Carphone Warehouse (CPW) handset @Holy Zaman. 

When you purchase a non-SIM free handset at CPW, you’ll get new connection to iD Mobile network or Vodafone network. New connections come with a new mobile number.

Unfortunately, you’ll need to do a triangle port, to move the number you want keep from the ‘old’ iD connection over to the ‘new’ iD connection.

Okay @Holy Zaman, so your ‘old’ iD plan was PAYG, not a pay monthly (by direct debit) plan? 

If you cancel your old £5/month iD plan, your mobile number will be retired when iD disconnect you from their network. 

If you want to keep your mobile number, you will need to do a triangle port, as follows: 

1. Get a PAC from iD Mobile for the number you want to keep.
2. Give the PAC from step (1) to a new PAYG network (e.g. ASDA mobile, giffgaff, SMARTY). 
3. Let the number you want to keep transfer to the new PAYG plan from step (2).
   Your old iD plan will be closed the day after your number transfer is completed.
4. After step (3) has been completed, ask your new PAYG network for a PAC, for the number you want to keep.
5. Give the PAC from step (4) to iD Mobile, for the ID account you’re keeping. 
   The number you want to keep will be transferred back to iD Mobile, with the newly purchased 24-month minimum term £29.99 contract.

Yes, it’s a faff @Holy Zaman. 

iD Mobile, like most UK mobile operators, don’t let customers transfer a number from one connection (account) to another connection (account), on their network. 

When you use a PAC, to transfer a number you want to keep, the old account is closed as part of the switching process, so new PAYG account gets closed when you transfer the number you want to keep back to iD Mobile.

Okay @Holy Zaman, for no faff are you prepared to pay £29.99/month + £5/month, and continue using your old SIM (number you want to keep) in your new handset?

If not, you’ll need to perform a triangle port, to save £5/month (i.e. £120 over 24-months).

Okay @Holy Zaman, I’m just a forum member like yourself. If you want to keep your mobile number, and use the new plan allowances, which came with your new handset purchase from CPW, you’ll need to perform a triangle port, as follows: 

1. Get a PAC from iD Mobile for the number you want to keep.
2. Give the PAC from step (1) to a new PAYG network. 
3. Let the number you want to keep transfer to the new PAYG plan from step (2).
4. After step (3), ask your new PAYG network for a PAC, for the number you want to keep.
5. Give the PAC from step (4) to iD Mobile, for the ID account you’re keeping. 
   The number you want to keep will be transferred back to iD Mobile, with your CPW purchased 24-month minimum term handset + line rental contract.

Otherwise, contact iD Mobile customer services using one of their PRIMARY support channels:

• Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
• Private message using Facebook Messenger.
• X (formerly Twitter) DM.

The agents work until 8pm on weekdays (6pm at weekends). 

Hi @Holy Zaman 

If you’ve purchased a new plan with a new number this would not be considered an upgrade plan, as the port form suggests same network switching is not available.

It may be best to do what we’d call a triangle port.

Move the number you’d like to keep via PAC code from the current iD Mobile plan to another network’s Pay As You Go SIM card, once it’s moved there use a PAC code to move it from there to the new iD Mobile contact plan.

Tom