I've recently upgraded and had new handset again but this time I was unable tk keep my own number I had Iver my last few contracts also I had to create a new account with app..but the main reason I need advice is because I've had my new contract but my old one is still active and I'm being billed it should of ended and my account passed over why is this happening
Best answer by andewhite
View original
+9
Probably because your upgrade wasn’t actually an upgrade, instead a mistaken purchase of a ‘new’ iD handset contract.
You need to do a triangle port to keep the mobile number you want
A triangle port involves transferring the number you want to keep (using a PAC), to a different network provider’s PAYG SIM, then back again to iD Mobile, to use with the iD plan you want to keep.
When you use a PAC, the new provider closes the ‘old’ account on the network you’re leaving.
All my contracts have been with Id mobile never had this problem till now dose anyone know how to end my old contact old contract
+9
Assuming the old contract has the number you want to keep, get a PAC for that number from iD. When you use the PAC, your old account will be closed.
If you don’t want to keep the old account, just tell iD to close the account, which will take 30-days. Use the iD live chat service to tell them.
🍀
+4
Hi
It sounds like your recent order wasn’t actually an upgrade but instead was a new plan entirely, unfortunately as you wouldn’t be able to move your number directly from the old iD Mobile plan to the new one we’d recommend getting in contact and returning the new plan as long as you’re still in your returns period.
As mentioned above by
If you need any help with this please let us know so we can assist.
Tom
Ant to get a new phone , upgrade
I want to up grade my phone
+7
Hi
Welcome to the Community!
You can look at your upgrade options via the app or your account online.
Please visit the link below for further information.
https://www.idmobile.co.uk/upgrades
Kash
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