Hi I have just tried to upgrade and filled in forms but I am not sure if I have ordered a new contract or upgraded my previous one. Can you help please.
upgrade
Userlevel 8
+6
Call the sales team and ask them.
“For orders and upgrades, the iD telephone sales team on 020 7139 1397”
Userlevel 7
+4
Hi
Have you been given a new number with this purchase?
Was a credit check taken?
If yes to the above, it sounds like a new plan.
It should also note somewhere on your emails whether this order was a new connection or an upgrade.
Tom
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