Question

upgrade issue

  • 3 February 2024
  • 1 reply
  • 45 views
Luke Brignano
Rank

Hi so I've gone and upgraded my phone plan to the Samsung s24 on the 25/01 and received my confirmation email, order number and a recipe and then another email a day later on the 26/01 saying my order is still being processed, also a payment has come out of my bank , its now the 03/02 and been over a week and i have not got the phone or heard anything about it and my id account hasn't changed and is still saying my old phone contract and still giving my the option to upgrade when i already have, could i please get an update on what is going on     

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Luke Brignano,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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