Hello,
Though I selected an upgrade via My Account, I have been sent a new SIM card that seems to be connected to a brand new account as I have a new number. This means I have two active direct debits instead of just the one.
I don’t know how to resolve this as there’s no way of getting in contact with anyone from ID Mobile.
Should I cancel the old account (possibly lose my old number, which is really what I want to avoid) or cancel the new one and start again (possibly end up with the same problem or three accounts)? Having said that I don’t even know how to cancel as there’s literally no way of talking to anyone.
I’ve always recommended ID Mobile plans but now something is not working I can see how impossible it is to get anything fixed.
Any advice welcome...
Best answer by owallisjackson
View original