very bad service

  • 5 September 2023
  • 7 replies
  • 55 views
S
Rank
Userlevel 1

Such a very bad service I just made complaint 11 days ago even I called yesterday they promised to call back with resolution but unfortunately never advise to make deal with them 

This topic has been closed for comments

7 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Safa,

Welcome to the Community!

I’m sorry to hear that you haven’t received any contact regarding your complaint.

It can take a few days for the team to get back to you but it should be sooner than 11 days.

Can you please confirm if you would like us to check this here and we can drop you a PM to confirm some information.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

Only been a customer a few weeks and service is either bad or non existent. 

Kash
Rank
Userlevel 7
Badge +7

Hi @TornadoJoe,

It sounds like you may have coverage issues in your area.

Can you please click HERE and enter your postcode to check the coverage in your area and the network status.

If work is being carried out in the area this could be causing the issue.

If no issues are showing please test the SIM in a different handset.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

Phone has been used in multiple postcode areas ranging 20-30 miles and still little or no service. It seems that every postcode I enter I am being told there is an 'outage' in that area. 

Kash
Rank
Userlevel 7
Badge +7

@TornadoJoe,

Have you tried the SIM in a different handset?

It may also be worth trying a replacement SIM card.

It sounds like it may be an issue with the SIM or handset if it’s an issue in multiple locations.


Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

Different sim has been used in handset and works perfectly fine. Can a replacement sim be sent (with existing number)? 

Kash
Rank
Userlevel 7
Badge +7

@TornadoJoe,

We can either get one sent out or the quickest way to get a new SIM is from a Curry’s store.

If you would like one sent out, please let us know and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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