Question

Very poor signal

  • 28 April 2022
  • 7 replies
  • 110 views
E
Rank

Hi, my area is SY23. I'm using ID since one year and a half, never had the best signal but it was acceptable. Since 2 months signals get really poor, so often no connection at all.

As an example I can send and receive WhatsApp messages but I can't send or receive photos, I can't make a video call. I can't watch Instagram stories, you tube videos. I can't listen Spotify. I need to use card reader for my work over my mobile connection, most of the time I have problems. I'm not even talking about watching stream channels.

I know ID is of the cheapest options but if that means such poor signal it doesn't worth it at all.

Even though it shows full connection, can't able to open a simple google page. (photo attached) 

 

Everytime I swith off and on the mobile connection or the device but that doesn't work. This is really getting annoying. 

Any advice is appreciated.

Thanks

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7 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you checked for any network problems in your area/areas using the network status checker page?

E
Rank

Now I checked and it says fixing an issue in this area. Wondering if that was the problem over the last 2 months.

Thank you anyway 

andewhite
Rank
Userlevel 8
Badge +9

Yes, these problems might have started 2 months ago, but you’d need to contact iD to find out.

Ask iD using their Live Chat service. 

Their Live Chat team are available 9am - 8pm weekdays, and 9am - 6pm weekends and bank holidays.  

You can also message iD Mobile directly from their facebook and twitter social media pages.

It could take a while to find out, because iD are a mobile virtual network operator (MVNO). So, they’ll probably need to contact three (their network partner) for historical information about service disruptions.

 

E
Rank

I'll do that, thanks. 

andewhite
Rank
Userlevel 8
Badge +9

If you decide to live chat, type “talk to a person” once you get connected.

You’ll avoid the 24/7 chat-bot by doing this - good luck!

E
Rank

Thank you so much for the tip. I was stuck with the chat bot and gave up already. Now try again. 

WelshPaul
Rank
Userlevel 8
Badge +6

Three have been fixing an issue in my area for the last six months. Three ain't fixing anything! It's congestion due to having more customers than they can handle.

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