Question

voicemail default not voice

  • 31 October 2023
  • 10 replies
  • 1085 views
S
Rank
Userlevel 1

Hi all, is there a way to set up the voicemail with just an ID mobile default message instead of having to record your name?

10 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @shjunior,

You shouldn’t need to record your own message to access voicemail.

How you tried to listen to voicemails without recording the message?

Once you have a recorded message it can’t be changed to the default option.

Kash

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S
Rank
Userlevel 1

Hi Kash, my other half has a voicemail but it says she has to set up her voicemail first. She just wants the standard voicemail so doesnt want to record her own

andewhite
Rank
Userlevel 8
Badge +9

Do you need to record your name when setting up voicemail service @shjunior? 

I remember recording my name, and a personal greeting, when setting up my voicemail. It appears recording your name is a mandatory step in voicemail setup though.

The iD voicemail service is provided by Three UK (the iD network partner) - perhaps Three support pages or their online community might have some tips.

Tom
Rank
Userlevel 7
Badge +4

Hi @shjunior 

 

The voicemail service shouldn’t need or require a recorded message, you should be able to keep the default one.

 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank
Userlevel 1

I hadnt set up the voicemail but had recieved one and to allow myself to hear it I had to set up a personalised message which is ridiculous really

Kash
Rank
Userlevel 7
Badge +7

Hi @shjunior,

Sorry to hear that. 

Once you set a new greeting the default one is replaced.

You can record a new voicemail by dialling 123.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

@ Kash and Tom

As a new customer i definitely am unable to access my voicemail without making a recording.

Perhapes this should be looked into rather than telling people that they shouldn't need to do this when clearly this is a common problem.

 

S
Rank
Userlevel 1

@ Kash and Tom

As a new customer i definitely am unable to access my voicemail without making a recording.

Perhapes this should be looked into rather than telling people that they shouldn't need to do this when clearly this is a common problem.

 

Hi @shjunior,

Sorry to hear that. 

Once you set a new greeting the default one is replaced.

You can record a new voicemail by dialling 123.

 

Kash

I think you should have an option for a default one or record

J
Rank
Userlevel 1

No, not given any other options. If i just say nothing then it tries again a couple of times before ending the call. If i press hash without saying anything it is the same outcome. Frustrating as i don't want to record my name or a message. Never had this problem with any other mobile provider...

andewhite
Rank
Userlevel 8
Badge +9

No, not given any other options. If i just say nothing then it tries again a couple of times before ending the call. If i press hash without saying anything it is the same outcome. Frustrating as i don't want to record my name or a message. Never had this problem with any other mobile provider...

Just curious - what other providers have you used, @Jonmoore? 

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