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Voicemail Notification that won't go away!

  • 30 August 2018
  • 39 replies
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U
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Since I've joined iD mobile, i consistently receive a voicemail notification message on phone despite not having any voicemail. I have ported my old number.

I've tried clearing the cache in my messaging & contacts app. Then resetting the phone.

I've tried leaving my mobile number voicemail to delete later.

None of these steps have worked.

Does anyone else have this issue or found a working solution ?
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Best answer by Ryan 6 November 2018, 16:57

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39 replies

O
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Userlevel 1
I struggled with this problem for weeks and tried everything including a factory reset. Eventually I saw a suggestion somewhere that a replacement SIM would solve it so I got idmobile to send me one and this completely solved the problem. Just get a replacement SIM and all should be fine.
T
Userlevel 1
I am having the same issue. Bought the Huawei P20 yesterday. I delete the notification that says I have a voicemail. And 10 seconds later I get another notification. I do not have a voicemail. Why won't it stop! And I've also tried all them steps. It would be great if someone from ID could post a solution to this problem. It is very very annoying.
B
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Userlevel 1
Hello Terry

Thanks very much for trying to help with this.

I followed your instructions to the letter, but unfortunately no luck.

I have read that this problem occurs when you port a number over to another network and a voicemail arrives in the middle of the port process. That's probably what has happened in my case.

This afternoon, I was finally able to persuade LiveChat to raise a call with their Tech Team on this, and I have been promised a response within 48 hours.

We'll see....

Thanks again.

Best wishes.

John
B
Rank
Userlevel 1
Since I've joined iD mobile, i consistently receive a voicemail notification message on phone despite not having any voicemail. I have ported my old number.

I've tried clearing the cache in my messaging & contacts app. Then resetting the phone.

I've tried leaving my mobile number voicemail to delete later.

None of these steps have worked.

Does anyone else have this issue or found a working solution ?


Try going to settings, application manager, slide top bar to all, go to phone, open it and press clear data. This should hopefully work.
D
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Userlevel 1

Thanks for your response Kevin. I spoke online yesterday (11/12/19) and this has been referred to the Technical team with a response time of 48 days !!. Here’s hoping.

Kevin
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Hey there @Davewood 

Just wanted to check in that things are resolved?

If not, please get in touch through one of the following and we’ll be happy to help:

 

Dialling 0333 003 7777 for our Customer Services Team.


Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us


Facebook (https://www.facebook.com/idmobileuk/?ref=br_rs)
Twitter (https://twitter.com/iD_Mobile_UK)


Thanks

 

Will
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Hi @MartinCrilly,

 

Does the notification stay if the SIM from another network is placed in the handset?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
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I have the same problem.  It show on the screen on the mobile, even if I am using phone on WiFi and not using my ID SIM card.  How do I make it go away and stop notifying me, even though I am no voicemails and have switched it off on my dashboard?

J
Rank

Hi, 

I’m having the same problem of phantom voicemail notifications from when I ported into iD recently. @Mohammed, are you able to help me please?

J.

U
Rank

Hi, 

I’m having the same problem of phantom voicemail notifications from when I ported into iD recently. @Mohammed, are you able to help me please?

J.

Oh wow, it’s been two-years. How time flies.

I resolved this by phoning ID mobile. The IT person turned my voicemail off entirely. So now the only way i’m notified of voicemail is via text message. My phone no longer prompts me anymore.

This is probably not the ideal solution but i’ve not had an issue thus far. 

S
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Pretty certain this is what is up with mine too then.  Good to know it’s not my phone on the fritz.  I’ll contact Live Chat later.

Will
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Hi @umr23,

 

Thanks for sharing, that’s really helpful!

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Scott Booth
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Hi. Could someone from tech team get in touch as I have recently joined id and ported my number now the vpicemail symbol won't disappear from my phone. Cheers

Mohammed
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Hello @SlaMatt,

 

No problem, if you still have issues after contacting us, let us know.

 

Hope you’re able to get this resolved.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Scott Booth
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Hello...is anyone going to bother replying to me

Phil
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Hi GlennCarmichael, if you have this problem, we can help.

You can you get in touch with us on Facebook or Twitter so we can help or you can contact the Customer Service Team directly on the phone or via Livechat.

facebook.com/idmobileuk/
twitter.com/id_mobile_uk

-Phil
Did my answer help you? If so, mark it as the Best Answer to help others! :)
Will
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Hi @Scott Booth, of course we’ll reply, and it’s no bother at all!

 

We aren’t a live-chat service though, so replies aren’t instantaneous.

 

Have you tried removing the SIM card and powering down the handset for 10 minutes? 

 

Also, have you tried toggling Voicemail off and on again via the iD Mobile App?

 

Will

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
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I am having the same issue. Bought the Huawei P20 yesterday. I delete the notification that says I have a voicemail. And 10 seconds later I get another notification. I do not have a voicemail. Why won't it stop! And I've also tried all them steps. It would be great if someone from ID could post a solution to this problem. It is very very annoying.Since I've joined iD mobile, i consistently receive a voicemail notification message on phone despite not having any voicemail. I have ported my old number.

I've tried clearing the cache in my messaging & contacts app. Then resetting the phone.

I've tried leaving my mobile number voicemail to delete later.

None of these steps have worked.

Does anyone else have this issue or found a working solution ?


Hello @umr23 & @Thom29

Have either of you ported your number into iD recently?

I believe this is because a voicemail was left when your port was in progress.

We'll need to raise this to our TechTeam if this is the case.

If you can confirm this, I'll provide steps with how we can resolve this for you.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
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I'm having the same issue. I've tried all of the suggested options but to no avail. I ported my number from my old network. Help please!

Hey @Janineb,

I've dropped you a PM regarding this and how we can help resolve this.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
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Hi Ryan

No, the problem is still here. Your technical people were meant to be taking this up with the Three network under call reference 99228482, but I have heard nothing and am beginning to give up frankly. because it has taken up so much time and I keep being given conflicting information.

I'll give Live Chat one more go.

Thanks.

John

Hey @barquerole,

If it's been raised to Three UK, they should be able to fix this fairly quickly.

It's unfortunate to hear you've not yet had an update about this.

Can you confirm if you've since restarted the phone and it's been removed?

What did Live Chat advise?
Mohamed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ryan
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Userlevel 6
Badge +10

Since I've joined iD mobile, i consistently receive a voicemail notification message on phone despite not having any voicemail. I have ported my old number.

I've tried clearing the cache in my messaging & contacts app. Then resetting the phone.

I've tried leaving my mobile number voicemail to delete later.

None of these steps have worked.

Does anyone else have this issue or found a working solution ?Try going to settings, application manager, slide top bar to all, go to phone, open it and press clear data. This should hopefully work.



This would work to remove the notification temporarily so it's worth a try if that is what you require. If you need a permanent fix, we would always recommend speaking to our Live Chat team in order to raise the issue as it can come about whenever you port your number at the same time as a voicemail message being received.

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Ryan
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Hi @barquerole,

That is strange. Have you logged into your account to make sure that the voicemail service is still active? If it is, turn it off and then reactivate it shortly after and once that has been done, restart your phone.

The next time a voicemail comes through a notification should be displayed. If it doesn't work, let me know what phone you're using so we can advise further.

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Ryan
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Hi @barquerole,

Since it has been a few days from when you reported the issue, has the voicemail notifications come back? If not, we may have to raise this with our team again to ensure that they haven't been permanently removed.

Please get in touch with our Live Chat team again so that case reference number can be updated.

Thanks,
Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Ryan
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Userlevel 6
Badge +10

Hi @barquerole,

What we will do is look into your case further to ensure that this is dealt with appropriately. Please can you send an email  explaining your issue so we can have it investigated further?

Also include your Community Username along with your full name, full address, mobile number and date of birth.

Thanks,
Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
U
Rank
Would really appreciate help with this. 2 days on and I'm ready to get rid of the Sim! Voicemail notifications are annoying.

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